University Positions

Department of Marketing, ESCP Europe

Full Professor, Since 2013

Associate Professor, 2008-2013

Assistant Professor, 2005-2008

Scientific Director ESCP Europe Big Data Research Center, Since 2016

Associate Dean ESCP Europe Executive PhD Program, Since 2017


HDR, Pantheon-Sorbonne University, France, 2013

Ph.D., WHU, Otto Beisheim School of Management, Germany, 2004

M.Sc., WHU, Otto Beisheim School of Management, Germany, 1999

Research Interests

Customer Relationship Management (CRM)

Social CRM and Word-of-Mouth (WoM)

Social media

Teaching Areas

Customer Value Management

Customer Relationship Management

Pricing Strategy and Tactics


Editorial Responsibilities

Senior Editor International Journal of Research in Marketing, 2016-

Associate Editor Journal of Management Analytics, 2016-


Member of Editorial Board of Recherche et Applications en Marketing, 2008-

Member of Editorial Board of Business Horizons, 2011-

Member of International Advisory Board of California Management Review, 2017-

Member of the Advisory Panel, European Management Journal, 2017-


Area Editor Journal of Marketing, 2015-2018

Editor-in-Chief European Management Journal, 2012-2015

Member of Editorial Board of Journal of Marketing Research, 2012-2016


Visiting Positions

Kozminski University, Warsaw, Poland – Since 2016

University of Naples Parthenope, Department of Management Studies and Quantitative Methods, Naples, Italy – Spring 2017

Interdisciplinary Center (IDC) Herzliya, Arison School of Business, Herzliya, Israel – Fall 2017


Other Positions

External examiner M.Sc. in Digital Marketing Strategy, Trinity College, Dublin, Ireland – 2016-2019


Honours and Awards

2017 Outstanding Senior Editor Award IJRM (International Journal of Research in Marketing)